Please read carefully before finalizing your order.
DETAILS OF YOUR ORDER
Your order is produced to your own specification and requirement – please check the details on your order before making payment. Please seek clarification if anything is unclear.
We do not provide refunds if products are unsuitable, therefore, please ensure that the overall dimensions and the style of the products you ordered are suitable for the intended purpose.
RETURNS AND CANCELLATION
We do not accept any cancellation of orders and all monies paid will be forfeited in the event of a cancellation.
No changes or alterations to the original order can be accepted after 2 working days from the order date.
Returns are allowed only if the item is received with defects. We do not accept returns for items which are in good condition but found to be unsuitable after delivery or collection.
For returns, the delivery fee of the initial purchase will not be refunded. You will be charged for the delivery fee for the collection of the goods returned to us and/or delivery fee for the delivery of the goods exchanged.
INSPECTION OF PRODUCTS
Please inspect the Product for any defects when you receive it. Leather, wood, stone & metal are natural materials and may vary. Knots, open grain and mineral deposits are natural and will not be considered as defects. Similarly, lines appearing on fabricated plastic surfaces are not considered as scratches but are manufacturing characteristics and hence not deemed to be defects.
Please note any defects of the Product on the delivery order presented to you by the delivery company / personnel for signature. Please also notify us in writing of any defect or shortage within three (3) calendar days of delivery. We will not be liable for any defect or shortage to a Product unless we are notified within the time period as specified. Unless the Product is defective, and we are duly notified as outlined above, we shall be unable to refund, exchange or credit your account with us.
Once the defect or shortage is verified by us, we will arrange to collect the Product immediately from you whilst we resolve the issue. Please note that a loan piece will not be provided as part of the resolution.
Please be aware that some furniture finishes may tarnish overtime and it is a natural occurrence. This will not be considered as a manufacturing defect.
For a Product that is on sale and/or is showroom piece, that Product is sold on a ‘as is condition’ basis and you are deemed to have acknowledged and accepted this basis when you make payment prior to the delivery of that Product.
We require full payment to proceed with the order.
Once you are informed that your order has arrived in Singapore, you must arrange for your delivery within 14 days. Failing which, we reserve the right to charge a storage fee starting at $50 per week per cubic metre, depending on the size of the order.
Legal ownership of any of the items supplied shall remain with us until full payment has been received.
DELIVERY AND INSTALLATION
For all orders, we will provide you with an estimated delivery date. The estimated delivery date given to you is an approximate and is given in good faith. If it is delayed we will inform you as soon as possible, however, we cannot accept any liability for consequential losses as a result.
When your order is available for delivery, you will be contacted by the Company. You will be offered the first available delivery slot in your area. If this is unsuitable, another mutually convenient time will be arranged.
Our Delivery team operates 0900 – 1200 and 1300 – 1700 Monday to Saturday. We may deliver at other times where it is mutually convenient to do so; however we are not obliged to.
A person 18 or older, must be present to sign for deliveries.
You must ensure that the access is suitable for the delivery of your order to the desired location within your property. Any additional costs in relation to effecting delivery of the Products into your premises, eg, non-lift landing access, requirement of manpower to carry Product up or down the stairs, the use of a crane, are your responsibility and you shall pay for such additional costs immediately on demand. Whilst every care will be taken, no responsibility will be taken for customer’s property being damaged during delivery.
If no one is present to receive the delivery in the agreed time slot and a repeat delivery is required, this will incur additional charge.
Please ensure that your purchases is delivered and assembled correctly and your order is complete. Any claim regarding shortages, damaged or defective goods must be made within 3 working days to our after sales customer service department.
Where an order has been held in the warehouse for more than 14 business days after the contract has been made, we reserve the right to charge a storage fee starting at $50 per week per cubic metre until the delivery is arranged. Any order stored for longer than 3 months may be disposed of.