When your order is available for delivery, you will be contacted by the Company. You will be offered the first available delivery slot in your area. If this is unsuitable, another mutually convenient time will be arranged.
Our delivery team operates 0900 – 1200 and 1300 – 1700 Monday to Saturday. We may deliver at other times where it is mutually convenient to do so; however we are not obliged to.
Please note that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order. Product dimensions are available on the website. For in-store purchase, please check the product dimensions with our staff.
Delivery for Made-to-Order & Pre-Order Items
If you have ordered items that are made on order or on a pre-order basis, the estimated delivery date given to you is an approximate and is given in good faith. It is subject to changes with potential delays in production schedule, shipping schedules etc. By making the purchase, you confirm and agree that the delivery date is subject to changes and will only be provided nearer to the date. If it is delayed we will inform you as soon as possible, however, we cannot accept any liability for consequential losses as a result.
Inspection of Products
On delivery, the customer or 3rd party (whom are appointed by the customer for sign-off) shall inspect the item(s) and the surroundings carefully before our delivery team leaves the premise. Any damages detected should be reported immediately to the delivery team and ensure it is noted on the delivery order. Leather, wood, stone & metal are natural materials and may vary. Knots, open grain and mineral deposits are natural and will not be considered as defects. Similarly, lines appearing on fabricated plastic surfaces are not considered as scratches but are manufacturing characteristics and hence not deemed to be defects.
Upon signing acceptance of the delivery order, it will be treated that you have accepted the goods and are satisfied with it. Any discrepancies reported will not be accepted and the Company reserves the right to reject any claims that are incurred after delivery of your items.
Please note any defects of the Product on the delivery order presented to you by the delivery company / personnel for signature. Please also notify us in writing by email to firstname.lastname@example.org of any defect or shortage upon delivery on the day. We will not be liable for any defect or shortage to a Product unless we are notified within the time period as specified. Unless the Product is defective, and we are duly notified as outlined above, we shall be unable to refund, exchange or credit your account with us.
The Company reserves the right in its absolute discretion to determine whether a part has failed due to a defect or wear and tear. Such replacement or repair is offered by the Company at its sole discretion. All replacement or repair of item(s) will depend on the next available schedule. The Company is not liable shall not be liable for any consequences of the delay in the delivery. Please note that a loan piece will not be provided as part of the resolution.
For a Product that is on sale and/or is showroom piece, that Product is sold on a ‘as is condition’ basis and you are deemed to have acknowledged and accepted this basis when you make payment prior to the delivery of that Product.
You must ensure that the access is suitable for the delivery of your order to the desired location within your property. Any additional costs in relation to effecting delivery of the Products into your premises, eg, non-lift landing access, requirement of manpower to carry Product up or down the stairs, the use of a crane, are your responsibility and you shall pay for such additional costs immediately on demand. Whilst every care will be taken, no responsibility will be taken for customer’s property being damaged during delivery.
If no one is present to receive the delivery in the agreed time slot and a repeat delivery is required, this will incur additional charge.
Please ensure that your purchases is delivered and assembled correctly and your order is complete. Any claim regarding shortages, damaged or defective goods must be made within 3 working days to our after sales customer service department.
Where an order has been held in the warehouse for more than 14 business days after the contract has been made, we reserve the right to charge a storage fee starting at $50 per week per cubic metre until the delivery is arranged. Any order stored for longer than 3 months may be disposed of.