Pre-order items are items that we do not hold stock of and which we bring in only when customers order them. To proceed with a pre-order, we require a 50% deposit payment to confirm the order. Upon receiving the deposit, we will proceed to bring the item into Singapore. The balance 50% payment has to be paid BEFORE arranging the delivery to you.
Colour / Grain Variations
Due to different screen calibrations, the colour shown on your screen may differ from your actual piece. Similarly for marble, wood, fabric and other materials, there will be variations in colours and grains.
Returns / Cancellations
We do not accept returns or cancellations on custom made furniture orders. Some custom made orders are hand crafted which may have some variation from one piece to another.
Once the item is ordered and is in our warehouse, the item must be collected or delivered to the customer within 30 days from the date of order (if it is an instock item) or date that it has arrived in our warehouse (for pre-order items). If the item is not collected or delivered within 30 days of this date, we will charge a storage fee of $5 per day for a maximum of another 30 days. If uncollected or delivered after the 61st day from the date of purchase / arrival in our warehouse, the deposit or payment will be forfeited and the item will be released back for sale.
We deliver within Singapore and delivery is chargeable. Delivery fee quoted is for 1 trip. Hence if you require the items to be delivered separately in more than 1 trip, the 2nd delivery is chargeable. Delivery is done through our trusted service providers and schedule is subject to their availability. We will arrange for a confirmed delivery date and time range for your confirmation. However, if delivery is attempted but failed as nobody is around to accept the goods, re-delivery will be chargeable, and we will advise the fee accordingly. For deliveries / shipping outside of Singapore, please contact us, and we will get a quote from freight forwarders and advise you accordingly.
White Glove Delivery
For normal deliveries, goods will be delivered in its packaging for your acceptance. For bulky items which require white glove deliveries, item will be assembled and moved into the exact place in your home as per your request. Packaging will be removed and disposed on your behalf. There will be additional charges if the delivery requires moving the item up stairs (even within the home) and for non-lift accessible floors.
You may also choose to self-collect your items from our warehouse. Please indicate your preference in your email to us.